Now that’s Funny!
Filed under: Now that's Funny!
Mujibar was trying to get a job in India. The Personnel Manager said, “Mujibar, you have passed all the tests, except one. Unless you pass it you cannot qualify for this job.”
Mujibar said, “I am ready.”
The manager said, “Make a sentence using the words Yellow, Pink and Green.”
Mujibar thought for a few minutes and said, “Mister Manager, I am ready.”
The manager said, “Go ahead.”
Mujibar said, “The telephone goes green, green, green, and I pink it up and say, ‘Yellow, this is Mujibar.’”
Mujibar now works as a technician at a call center for computer problems. No doubt you have spoken with him.
Joking aside, the whole outsourcing to India has been the brunt of many jokes, especially in the area of call centers.
The question I have is, why try to mimic someone else? why not be proud of who you are and say, “This is Thenali Raman, you have reached XYZ Customer Service in Bangalore, India, How may I help you?”.
Then if they make fun of you, at least it’s not because of trying to put on an act, at least then you can defend yourself better. I feel some of these call centers need to rethink their strategies, focus more on training Indian call center workers to be better at their job, rather than put all that effort into trying to sound and be like an American, a British, or whoever they are serving!
3 Comments
Jan 30, 2006 | 2:45 pm
So true. The call centers are all over the world to be able to handle calls more efficiently. I’d be happy to know I was talking to a tech guy in Bangalore to solve a problem about my Rogers/Telus cable issues.
I think its more the American companies that insist on accent training, to make their red-neck clients feel comfortable and taken care of.
Listen closely red-necks - its your american corporation that’s fooling you, not the customer service rep who answers your call.
Feb 16, 2006 | 10:34 pm
Quite true. I don’t quite understand the need for accent training other than fooling the clients. Though I might add, even at call centres, if the clients asks for your location, you need to tell them the truth.
The basis for using a false name, they say, is because most indian names would be difficult for Americans or Europeans to pronounce.
Feb 23, 2006 | 6:18 pm
Here is a report from the BBC on verbal abuse at Indian call centers.
Leave a Comment
Trackback this post | Subscribe to the comments via RSS Feed
Some HTML allowed:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>