Comments on: Now that’s Funny! http://www.karmadude.com/2006/01/30/now-thats-funny/ Change your Mind, Change the World Tue, 06 Jan 2009 08:12:14 +0000 http://wordpress.org/?v=2.7 hourly 1 By: KarmaDude http://www.karmadude.com/2006/01/30/now-thats-funny/comment-page-1/#comment-196 KarmaDude Fri, 24 Feb 2006 00:18:21 +0000 http://www.karmadude.com/?p=84#comment-196 Here is a report from the BBC on <a href="http://news.bbc.co.uk/1/hi/business/4738804.stm" rel="nofollow">verbal abuse at Indian call centers</a>. Here is a report from the BBC on verbal abuse at Indian call centers.

]]> By: Sudhanshu Raheja http://www.karmadude.com/2006/01/30/now-thats-funny/comment-page-1/#comment-163 Sudhanshu Raheja Fri, 17 Feb 2006 04:34:44 +0000 http://www.karmadude.com/?p=84#comment-163 Quite true. I don't quite understand the need for accent training other than fooling the clients. Though I might add, even at call centres, if the clients asks for your location, you need to tell them the truth. The basis for using a false name, they say, is because most indian names would be difficult for Americans or Europeans to pronounce. Quite true. I don’t quite understand the need for accent training other than fooling the clients. Though I might add, even at call centres, if the clients asks for your location, you need to tell them the truth.

The basis for using a false name, they say, is because most indian names would be difficult for Americans or Europeans to pronounce.

]]> By: Darren http://www.karmadude.com/2006/01/30/now-thats-funny/comment-page-1/#comment-77 Darren Mon, 30 Jan 2006 20:45:05 +0000 http://www.karmadude.com/?p=84#comment-77 So true. The call centers are all over the world to be able to handle calls more efficiently. I'd be happy to know I was talking to a tech guy in Bangalore to solve a problem about my Rogers/Telus cable issues. I think its more the American companies that insist on accent training, to make their red-neck clients feel comfortable and taken care of. Listen closely red-necks - its your american corporation that's fooling you, not the customer service rep who answers your call. So true. The call centers are all over the world to be able to handle calls more efficiently. I’d be happy to know I was talking to a tech guy in Bangalore to solve a problem about my Rogers/Telus cable issues.

I think its more the American companies that insist on accent training, to make their red-neck clients feel comfortable and taken care of.

Listen closely red-necks - its your american corporation that’s fooling you, not the customer service rep who answers your call.

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